Privacy Policy

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• On this page you can find detailed information about how your personal data is used, as well as about cookies. If after reading you still have questions, you can contact us using the "Contacts" page to clarify the details.

• Company EkskursiivKemere appreciates you extended trust and closely related to the issue of confidentiality of your personal data. We take all possible measures to protect the information you provide to book and purchase travel services.

• By using the EkskursiivKemere website (hereinafter the "Site") and the services presented on the site, you agree to our Privacy Policy.

 

1. Collection of personal data on the EkskursiivKemere website

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• We may collect personal information that you provide when using the Site, as well as information about how you use the Site in the process of browsing it and booking any services offered. The provision of your personal information to EkskursiivKemere is always voluntary. However, we may not be able to offer you certain services if you choose not to provide us with your personal information required for booking.

• In order for you to make a reservation for the service, we may ask you for the following information: name and surname, gender, date of birth, passport number, passport expiration date, citizenship, phone number, email address, residential address.

• For booking certain services (for example, requiring a tourist visa), additional personal data may be required: complete passport data (number, date, country, issuing authority, expiration date), country and full address of residence, race, education, current profession , marital status, information on refusal of entry or deportation from other countries, bringing to court. The amount and details of additional information depend on the requirements of the country to which the booked service involves entry. When collecting the above additional personal data, the Company is guided by the requirements of the service provider and the visa requirements of the country of the service.

• To register a user account, we may collect your personal information, such as name, phone number, email address.

• While using the Site (even if you do not make a reservation for the service), the following data may be collected: your IP address, browser type and version, operating system, language settings. If you access the Site from a mobile device, information about the device model and its characteristics may be collected.

• Please note that EkskursiivKemere is not responsible for the accuracy of the personal data you provide to service providers, as indicated in the Terms of Use. The accuracy of the personal data you provide is a prerequisite for receiving the booked and paid service by you. Incorrectly specified data (for example, passport number, age of the child, and any others) may cause the provider to refuse to provide services.

 

2. Use of personal data

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• EkskursiivKemere company collects your personal information for the following purposes:

• Booking services The main purpose of collecting your personal data is to book or purchase services. We use your data to complete the booking and transfer it directly to the service provider.

• Creating a personal account Personal data is also collected to register a user on the Site, create a personal account.

• Feedback, support service Your e-mail address, telephone number and any other provided contacts we can use to contact you during or after making a reservation, to clarify the necessary information or provide assistance.

• Marketing promotion We may use your personal information and contact information to send you personalized special offers, news, information about promotions, if you have indicated that you agree to receive such offers.

• Fraud Prevention We may need the information you provide to timely detect and prevent any fraudulent attempts.

 

3. Using feedback

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• After you have used the services, you can leave feedback about a particular service or about using the Site. Your review text may be used for marketing purposes in accordance with the Terms of Use.

 

4. Storage and protection of personal data

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• The personal information we receive from you may be transferred, processed and stored on our servers or those of service providers. Your personal information will be stored for as long as necessary in accordance with any of the purposes described in the paragraph "Use of personal data", or to fulfill any contractual requirements necessary for the provision of the Services, legal, tax or accounting requirements.

• The use of personal data by the Company for analytical purposes involves the maximum depersonalization of such information.

• We take security measures to protect your personal data, to prevent their unauthorized receipt and use by third parties. Only employees of the Company in the course of performing their duties and the provider of the booked service have access to your personal information.

 

5. Control of personal data

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• If you want to receive information about what personal data the Company stores, you can send an e-mail with a corresponding request. In the subject line, indicate "Request for personal data" and describe your request in the body of the letter. To prevent the transfer of your personal information to third parties, you will need a copy of your identity document. To delete your personal data from the Company's servers, you can also send us a corresponding request via e-mail. However, some of the data may be retained for legal purposes, to keep records or to prevent fraudulent activity.

 

6. Transfer of personal data

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• Personal information may be transferred to service providers and other third parties, but only as part of the services provided.

• If you book or purchase a service from a provider, your data will be transferred directly to the provider of that service. In the case of a visa, your data is also transferred to the relevant authorities.

• If required by law, we may share your information with law enforcement agencies to prevent criminal activity or detect fraud.

• We are careful to maintain the confidentiality of your data and do not transfer them to third parties not specified in the text above and not associated with the provision of the services presented on the Site. In any other case, personal information can only be transferred with your written consent.

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7. Cookies

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• Cookies are used to maintain the correct operation of websites and to improve the user experience of the websites. These files allow you to remember the settings you have chosen, for example, language and currency, identify you as the same user on different pages of the site or during subsequent visits to the site.

• For the correct operation of the Site and the convenience of its use by our clients, we use the following types of cookies:

• Functional Allows you to remember the settings you have selected and the pages viewed.

• Technical Ensure the correct display of elements on the site and its smooth operation.

• Analytical Allows you to analyze the work of the Site for its optimization and improvement.

• The company also uses third party cookies (for example, Yandex.Metrica and Google Analytics services). We only use files from authoritative services for the purpose of analytics and marketing promotion.

• Cookies are stored in the user's browser and are deleted after a certain time. The maximum storage period for files on the EkskursiivKemere Site is 1 year. You can delete cookies on the Site using the "Settings" section in your browser. In the same section, you can choose which of the cookies will be saved and which will be rejected.

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